SHIPPING & RETURNS
(only for online orders)
SHIPPING
Domestic: We offer free ground shipping in the contiguous United States on all orders, excluding furniture. Expedited shipping to this zone is offered at a calculated rate that is available during checkout. You can use the shipping rates calculator in your shopping cart to determine the cost prior to checkout.
International: We offer $40 flat rate international economy shipping, including the cost of duties, on all orders over $300, excluding furniture. International shipping on all orders below $300 zone is offered at a calculated rate that is available during checkout. You can use the shipping rates calculator in your shopping cart to determine the cost prior to checkout. In the case of international orders below $300, please note that all customs fees incurred during the fulfillment process are the responsibility of the customer.
RETURNS & EXCHANGES
To request a return or exchange please follow this link.
Stoffa.co accepts exchanges or returns for a refund within ten days of receipt of the order. Returned merchandise must be free from any condition that would prevent it from being sold as new (including, but not limited to, wear, damage, stain, odor, or alteration). The original invoice, packaging, and tags must accompany the returned goods. Shipping costs are non-refundable. In the case of a return for a refund, please note that the cost of return shipping will be deducted from the refund.
*The following items are final sale and ineligible for return or exchange: (a) made-to-measure clothing; (b) furniture; (c) archive sale pieces; (d) customized products; (e) limited edition postcards
**All vintage, one-of-a-kind, and ceramic items are eligible for exchange or return for store credit only and cannot be returned for a refund.
Should you have any further questions, please email us at customercare@stoffa.co
REFUNDS
We appreciate your patience while your refund is being processed. Once your return is received and inspected, we will send an email to notify you that we have received your returned item(s), and the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to the original method of payment. It can take between five and ten business days for a credit to appear on your bank or credit card statement.
Please contact us at customercare@stoffa.co if you have any questions during this period.
EXCHANGES
We appreciate your patience while your exchange is being processed. Once your original order is received and inspected, we will send an email to notify you that we have received your returned item(s), and the approval or rejection of your exchange.
If your exchange is approved, you will receive confirmation and a tracking number once your new item has been dispatched from our warehouse. Please allow up to 3 business days for your new item to be shipped.
Please contact us at customercare@stoffa.co if you have any questions during this period.
Should you have any further questions, please email us at customercare@stoffa.co